PRIVACY POLICY

Floor Xpert (“us”, “we”, or “our”) operates the www.floorxpert.com website (the “Service”).

This page informs you of our policies regarding the collection, use and disclosure of Personal Information when you use our Service.

We will not use or share your information with anyone except as described in this Privacy Policy.

We use your Personal Information for providing and improving the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible at www.floorxpert.com

Information Collection And Use

We will collect your Personal Data in accordance with the PDPA from information which you provide to us: (a) through your use of our Website; (b) in your interaction with us through any forms of communications; (c) when you make a purchase in our showroom; (d)forms; (e) when you subscribe to our newsletter; (f) or through any other voluntary submission of any information by you.

Personal Data that may be collected includes, among other things, your name; address; telephone number(s); email addresses; date of birth; gender; nationality; purchases of products; payment information; credit card numbers; marketing preferences; answers you provide to survey questions; information used to provide products or services; information needed to administer rewards or loyalty programs and any other types of information that you choose to provide to us or that we may collect about you through your transactions with us.

If you are only browsing our Website, we do not capture data that allows us to identify you individually.

Purposes for Collection, Use, Disclosure and Processing of your Personal Data

By submitting your Personal Data to us, you acknowledge and consent to our use and disclosure of your Personal Data for the purposes for which it was collected and for any related or ancillary purpose, including but not limited to the following:-

  • To respond to your requests;
  • To process any orders or purchases which you make at our showroom or thru our other sales channels;
  • To manage and/or process your sign-ups for mailing lists or promotional activities, etc.
  • To communicate with you on your enquiries;
  • To obtain your feedback on our services to you;
  • To improve the quality of service provided to you on the Website;
  • To our related companies and/or our agents for internal auditing and administration;
  • For the marketing of promotions, products and services which we think may be of interest to you; and
  • For conducting market research and customer satisfaction surveys on our products.

As the Purposes for which we may collect, use, disclose or process your Personal Data depend on the circumstances at hand, such purpose may not appear above.  We shall notify you of such other purpose at the time of obtaining your consent, unless processing of your Personal Data without your consent is permitted by the PDPA or by law.

Service Providers

We may employ third party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Service-related services or to assist us in analysing how our Service is used.

These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Security

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Links To Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Withdrawal of consent

You may withdraw your consent for the collection, use and/or disclosure of your Personal Data in our possession by submitting your request to hello@floorxpert.com. If you do not want your Personal Data to be shared among our Affiliates, please inform us by sending us an email. If you do not wish to receive any further emails from us regarding launches, offers, promotions, special events or any other information, you may unsubscribe by clicking the unsubscribe link in our mailers.

Complaint Process

Should you have any complaint regarding the way we handle your Personal Data or relating to our compliance with the PDPA, please contact us with details of your complaint via:

Email: feedback@floorxpert.com

Address: 50 Genting Lane #03-03 Cideco Industrial Complex Singapore 349558

All complaints will be evaluated by us in a timely manner. After we have completed the evaluation, we shall respond to the person who submitted the complaint with results of our evaluation.

For more information on our Privacy Policy, please contact us at feedback@floorxpert.com.