Sales person is very slow in responding, I had to chase after her for her responds, which is very disappointing. I am the one sounding desperate. In addition the flooring traps dirt in between the fine lines of the tiles and can’t be removed. Definitely not dirt resistance as promised in their website! I send an email to ask for solution, again, besides the email reply to say that they have forward the email to relevant person, no reply till now after almost nearly a month. I am truly very very disappointed with the service and flooring of floorXpert.