Q: Do you have an online store?
Apologies, at the moment we do not have an online store. But we do not rule out having one in the future!
Q: Besides Singapore, do you have other regional showrooms?
Currently we are only available in Singapore, but hope to expand to the region soon.
Q: Understand that your showroom closes at 7pm. If we need to arrange for viewing after 7pm, is it possible?
Yes, but do give us a call early to let us know so that we can arrange one of our consultant to attend to you.
Q: Do you open on all weekends, including PH?

Yes we do. Our showroom is open from 10am-5pm on weekends & PH. 

Q: Where is the passenger lift located?

The passenger lift is located beside the security counter. 

Q: Where do we park if we are driving?

You can park at the lots inside the building or the parking lots outside the building.

Q: Which is the nearest bus-stop if I’m coming by bus?

Tannery Lane Showroom





*the bus stop direction will vary from the side of the traffic that you are travelling from*


Bus Stop A: Alight Opposite Aljunied Park -> Bus No: 61, 62, 64, 65, 66, 100, 135, 154, 165

Bus Stop B: Alight at Aljunied Park -> Bus No: 61, 62, 62A, 64, 65, 66, 100, 100A, 135, 154, 155

Bus Stop C: Alight opposite Canossa Convent Primary -> Bus No: 61, 62, 64, 65, 66, 100, 135, 154, 155

Bus Stop D: Alight After Canossa Convent Primary -> Bus No: 62, 62A, 64, 100, 100A

Bus Stop E: Alight After Jalan Anggerek -> Bus No: 62, 62A, 64, 100, 100A






Q: Which is the nearest MRT station?

Showroom at Tannery Lane



Take the DownTown line to Mattar Station (DT 25)

Exit from Exit A

Turn Right after exiting from station. Turn left to cross the road.

Head straight.

When you reach the cross junction, turn Right, cross the road and turn Left to get to the opposite side of the road.

After you reach the opposite side, turn right.

Turn left after spotting our hanging banner. Walk further down the small road and our showroom is located in the Grey & yellow building right in front of you.





Q: How much are the parking charges per hour?

MON-FRI before 5/6 PM

$1.44 for 1st hr, $0.74 for subsequent 30min from 7am to 5.59pm

MON-FRI after 5/6 PM

$2.56/entry from 6pm to 6.59am the following day


Charges same as Weekdays


Charges same as Weekdays


10min grace period

Charges may not be inclusive of GST.
Q: What type of payment mode do you accept? Do I need to go down personally to make payment?

We accept Cash, Cheque, Credit Cards, GrabPay and Bank Transfer. Payment need not be in person unless u using your credit card to make payment.

Q: May I know how long is the on-site consultation? Is it a must?
On-site consultation usually takes 30 minute to an hour. On-site consultation is a must for us to understand your site requirement for us to provide you with the best flooring solutions.
Q: May I know how long is the installation process?
Installation take 1-2 days depend on the size of the area. If there is any other issues, installation lead time will vary.
Q: Do you do clean-up for us after the installation?
Yes we do. Our installers will make sure your site is swept and we do rubbish haulage as well.
Q: When does the warranty take effect?
The warranty take effect from the date of the installation.
You can also refer to for the different warranty coverages.
Q: Is deposit a must upon confirmation of our order or can we arrange it for later payment?
We require an initial deposit in order for us to reserve the stock for you to ensure stock availability when you need it.
Q: How much is the initial deposit?
50% of the total costs.
Q: If we made a deposit but we had a change of mind, is the deposit refundable?
Unfortunately, deposit paid is non-refundable.
Q: If after installation we are not satisfied, what can we do?
At Floor Xpert, we believe in quality. So if there is anything unsatisfying about our flooring, do immediately contact your flooring consultant or call our hotline at 6749 3128.
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