General / Showroom FAQs

We’ve been fortunate to serve Singapore since 2010. What began as a small family’s dream has blossomed into what Floor Xpert is today, thanks to the trust and support of our community. Along this journey, our exclusive partnership with Quick-Step in Singapore, which began then and continues now, has been truly special. We share a deep respect for the craft and a belief in always striving for something better, not just in the floors we offer, but in the way we care for our customers. Every step of the way, from those early days to now, we’ve been driven by a simple desire: to bring quality and care into your spaces.

We provide flooring solutions for both indoor and outdoor spaces, ranging from our iconic LURF® (Luxurious Resilient Flooring), Hybrid Wood Flooring, Wood Flooring, zSNAP.DECK outdoor decking, Engineered Stone tiles, and more.

While we supply the flooring, we also handle the installation. This allows us to guarantee that the final result reflects the quality and craftsmanship we’re known for.

Absolutely! We’re happy to provide you with a free, no-obligation estimate for your project. Please share the specifics with us here, and we’ll be glad to help you get started.

Yes. To arrange an in-home consultation and measurement, please provide your project details here, and we’ll be in touch.

Our pricing includes essential accessories. When you purchase flooring from us, skirting and underlay foam (if required) are included, along with supply and installation services.

We’d love to help. The best way to get personalized advice is to make a showroom appointment here. If you bring along any material samples or photos of your interior, we can provide tailored recommendations.

We understand that investing in new flooring is a big decision, which is why we offer zero-interest financing to simplify your purchase. Choose to pay for your floors over 3 months with Atome or up to 12 months with your OCBC credit card.

Definitely! We offer a range of cleaning kits and solutions designed for our flooring. You can explore them all here, or for a more thorough clean, consider our professional deep cleaning service.

We provide furniture shifting services during the installation of flooring. However, there will be additional charges.

Our main showroom is located at📍231 Bain Street, #03-27 Bras Basah Complex, Singapore 180231.

We’re open every day! Our showroom hours are:

• Monday to Friday: 10PM – 7PM
• Saturday, Sunday & Public Holidays: 10PM – 5PM

While walk-ins are welcome, we recommend making an appointment beforehand. This helps us ensure someone is available to give you our full attention and the best possible service during your visit.

Yes, children are welcome in our showroom! 

Your pets are always welcome here! To help us create a relaxed and comfortable environment for everyone, including your wonderful companion, we kindly request that you let us know if you plan to bring them with you. This allows us to make any necessary arrangements.

For your convenience, public parking is available in Bras Basah Complex and surrounding buildings such as the National Library. Limited street parking is also an option around the area.

To reach us by public transport, the most convenient MRT stations are: City Hall MRT station (NS25/EW13), Bugis MRT station (EW12/DT14) and Bras Basah MRT station (CC2). From all stations, it’s a short walk to Bras Basah Complex. You can also find several bus stops in the vicinity.

We strive to make our showroom welcoming to everyone. To that end, we provide lifts and maintain flat terrain, with just a few small platforms. If needed, there’s plenty of room to park a wheelchair.