LURF® Premium Warranty

OVERVIEW OF WARRANTY

LURF® Ciro, Bloom and Illume

  • 33-Year Warranty (Residential Use)
  • 5-Year Warranty (Commercial Use)
  • 33-Year Uniclic Warranty (Residential Use)
  • Limited Lifetime Workmanship Warranty (Residential Use)

 

LURF® Blos, Oro, Balance and Ambient

  • 20-Year Warranty (Residential Use)
  • 3-Year Warranty (Commercial Use)
  • 33-Year Uniclic Multifit Warranty (Residential Use)
  • 33-Year Uniclic Warranty (Residential Use)
  • Limited Lifetime Workmanship Warranty (Residential Use)

 

SCOPE OF WARRANTY

  1. This product warranty only applies to defects inherent to the material supplied. This is understood to mean any material or production defects, acknowledged by the manufacturer, including the delamination, reduced resistance of the wear layer and water resistance of the vinyl panels.
  2. This warranty will be void if the product is installed and/or improperly removed by third parties other than Floor Xpert Pte Ltd (hereinafter called “Floor Xpert”) or its appointed external installers.
  3. The warranty applies only to the first owner and the address of the first installation of the product and is not transferable. The person deemed to be the first owner is the person stated on the Floor Xpert tax invoice.
  4. The damage to the product must be evident, measuring, per product unit (panel, accessory, etc.) at least one cm², and must not be the result of abusive conditions, or accidents, such as, but not limited to, damage of mechanical nature such as severe impact, scratching (for example caused by dragging of furniture, too sharp pet nails etc.) or cutting.
  5. Accidents, abuse, or misuse, such as scratches, blows, cuts or damage caused by sand and other abrasive materials, slight variation of colour and normal wear and tear of the flooring will not be covered under this warranty.
  6. The warranty excludes all damages caused by and not limited to natural disasters (i.e. flood, lightning), naturally occurring conditions/accidents (i.e. plumbing failures, pet urine, leaking pipes), environmental conditions (including air pollution, mould, mildew, etc.), staining from foreign substances (such as dirt, grease, oil, etc).
  7. Exposure to extreme high or low temperature variations (such as but not limited to saunas, seasonal porches, non-heated rooms, pool areas and rooms with build-in drains like showers, etc.) and contact of flooring by cigarettes, matches or other very hot items are excluded in this warranty.
  8. Cleaning efforts involving too much water and making the subfloor and/or underlay wet and/or the use of inappropriate cleaning/polishing/protective coating products and/or cleaning/polishing service not done by Floor Xpert will deem the manufacturer’s surface warranty void.
  9. Gloss changing is not surface wear. It may be necessary to apply a new surface coating periodically. For these types of application, superficial surface scratches as a result of daily use have to be accepted.
  10. The reduced resistance of the non-pressed, painted bevel will not be covered under this warranty.
  11. The lifetime warranty on the click joints only applies to permanent open joints wider than 0.2 mm.
  12. Telegraphing due to subfloor conditions will not be covered under this warranty.

FLOOR XPERT’S UNDERTAKING

Floor Xpert will repair or replace the product, at its option.

In cases where warranty is covered, Floor Xpert will honour the warranty either with the replacement of defective product1 or refund of the perceived value2 of the product at the point of claim. There will be no other form of compensation.

1 For any replacement, there will be a fee charge for replacement and labour costs to be borne by the owner, calculated against the depreciation value of the product year on year.

2 Product depreciation for refund is at an average rate of 10% per annum. Kindly note that all depreciation value varies per product, at Floor Xpert discretion. Floor Xpert reserves the rights to amend without prior notice.

The cost of removing and replacing the material is borne by the purchaser. If the product was originally installed by Floor Xpert or its appointed external installer, Floor Xpert will cover reasonable labour costs.

Under no circumstances can Floor Xpert be held responsible for any loss of time, inconvenience, expenses, costs, or other consequential damages caused by or resulting directly or indirectly from a problem about which a claim was made. Consequential damage, unusual damage and incidental damage are not covered by this warranty. Floor Xpert can never be held liable for any secondary damage.