Floor Xpert (“us,” “we,” or “our”) operates the www.floorxpert.com website (the “Service”).
This page explains our policies regarding the collection, use, and disclosure of your Personal Information when you use our Service.
We will not use or share your information with anyone except as described in this Privacy Policy.
We use your Personal Information to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined here, terms in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible at www.floorxpert.com.
Information Collection and Use
We collect your Personal Data in accordance with the Personal Data Protection Act (PDPA) from information you provide to us through various channels:
- Through your use of our Website.
- In your interactions with us via any form of communication.
- When you make a purchase in our showroom.
- Through forms you complete.
- When you subscribe to our newsletter.
- Through any other voluntary submission of information by you.
Personal Data we may collect includes, but is not limited to: your name, address, telephone number(s), email addresses, date of birth, gender, nationality, purchase history, payment information (including credit card numbers), marketing preferences, answers to survey questions, information used to provide products or services, details needed to administer rewards or loyalty programs, and any other information you choose to provide or that we may collect through your transactions with us.
If you are only Browse our Website, we do not capture data that allows us to identify you individually.
Purposes for Collection, Use, Disclosure, and Processing of Your Personal Data
By submitting your Personal Data to us, you acknowledge and consent to our use and disclosure of your Personal Data for the purposes for which it was collected, and for any related or ancillary purposes. These include, but are not limited to, the following:
- To respond to your requests.
- To process any orders or purchases you make at our showroom or through our other sales channels.
- To manage and/or process your sign-ups for mailing lists or promotional activities.
- To communicate with you regarding your inquiries.
- To obtain your feedback on our services.
- To improve the quality of service provided to you on the Website.
- For internal auditing and administration by our related companies and/or our agents.
- For marketing promotions, products, and services that we believe may interest you.
- For conducting market research and customer satisfaction surveys on our products.
The specific purposes for which we may collect, use, disclose, or process your Personal Data depend on the circumstances. If a purpose is not listed above, we will notify you of such purpose when obtaining your consent, unless processing your Personal Data without your consent is permitted by the PDPA or by law.
Service Providers
We may employ third-party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Service-related services, or to assist us in analyzing how our Service is used.
These third parties can access your Personal Information only to perform these specific tasks for us and are obligated not to disclose or use it for any other purpose.
Security
The security of your Personal Information is important to us. However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
Links to Other Sites
Our Service may contain links to other websites that we do not operate. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites or services.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Withdrawal of Consent
You may withdraw your consent for the collection, use, and/or disclosure of your Personal Data in our possession by submitting your request to hello@floorxpert.com.
If you do not want your Personal Data to be shared among our Affiliates, please inform us by sending us an email. If you do not wish to receive any further emails from us regarding launches, offers, promotions, special events, or any other information, you may unsubscribe by clicking the unsubscribe link in our mailers.
Complaint Process
Should you have any complaint regarding how we handle your Personal Data or our compliance with the PDPA, please contact us with details of your complaint via:
Email: enquiry@floorxpert.com
Address: 71 Tannery Ln, #02-02 City Industrial Building, Singapore 347807
All complaints will be evaluated by us in a timely manner. After we have completed the evaluation, we will respond to the person who submitted the complaint with the results of our evaluation.
For more information on our Privacy Policy, please contact us at enquiry@floorxpert.com.
